FAQs
Answers to your burning questions
Returns policy
1. What is your returns policy?
Due to the collectible nature of trading cards, all sales are final. However, if your item arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.
2. My card arrived damaged — what do I do?
We take great care in packaging, but if your item arrives damaged, email us photos at info@pokegip.com.au and we’ll assess a refund or replacement.
Shipping
1. Where do you ship from?
We ship all orders from our location in Melbourne, Victoria, Australia.
2. How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Shipping times vary by location:
• Domestic orders: 2–7 business days
• International orders: 7–21 business days
Tracking information will be emailed to you once your order ships.
3. Do you offer international shipping?
Yes! We ship worldwide. Please note that international customers are responsible for any customs fees or import taxes.
Payments & Orders
1. What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
2. Can I cancel or change my order after placing it?
We process orders quickly, but if you need to make a change, contact us ASAP at info@pokegip.com.au. We’ll do our best to help before it ships.
Product Authenticity & Condition
1. Are your cards authentic?
Absolutely. We pride ourselves on only sell 100% authentic Pokémon cards. No fakes, proxies, or reproductions... ever.
2. Do you sell graded cards?
Yes, we do on our live stream. Check it out here: https://www.whatnot.com/en-GB/user/pokegip.
Contact & Support
1. How can I contact you?
Email us at info@pokegip.com.au, or use our contact form. We aim to respond within 1 business day.